Consulting Services To Help Stop Disruptive Physician Behaviors

Education and Facilitation

Addressing disruptive behaviors is a complex situation that requires an in-depth understanding of the nature and extent of the problem and the importance of a strong top to bottom organizational commitment to improve the environment. One of the key aspects of such a program is education.

A crucial part of the education program is to raise levels of awareness and accountability and provide a framework for developing a process to address the problem in a consistent effective manner (See outline below). Depending on the need, more in-depth interactive group workshops are available to help organizations focus on individual areas of concern.

Disruptive behaviors can occur across all health care disciplines. They are particularly problematic when they involve physicians. Understanding the factors influencing physician behaviors is crucial to providing successful strategies that improve compliance with expected professional and clinical standards of care.

Disruptive Behavior 101: (45-90 minutes)

Title: "The Impact of Disruptive Behaviors on Staff Relationships, Communication Efficiency, and Clinical Outcomes of Care"

Content:

Definition of disruptive behaviors
Case example
Review of research findings
Impact and implications on

Staff satisfaction and retention
Task performance
Patient safety

Call to action
Cause and effect
Influencing factors
Solution strategies:

Assessment of organizational culture and commitment
Raise levels of awareness and accountability
Provide organizational/ department/ discipline specific education
Focus on importance of effective communication and team collaboration
Improve work relationships and staff satisfaction
Develop appropriate policies and procedures
Develop a consistent and confidential reporting structure
Provide physician support
Resolution

Learning objectives:

Gain a better understanding of the initiating factors and negative downstream impact of disruptive physician behaviors on staff relationships, communication efficiency and patient outcomes of care.
Describe how to implement appropriate policies, procedures, reporting and assessment structures, and processes that hold individuals accountable for their behaviors.
Discuss appropriate education and training programs that teach skill sets that address conflict management and promote effective communication and team collaboration.
Describe how to implement an early physician intervention program that emphasizes a positive and supportive, rather than crisis-invoked, punitive approach, to physician interventions with a focus on physician stress reduction, satisfaction, retention and productivity.

All sessions are customized to meet the organization’s needs and priorities based on pre-conference discussions.

Other Customized Educational Programs- Physician Engagement:

Improving Physician Communication & Collaboration: What's in it for me?
Physician Stress. Burnout, and Depression: Career Implications and Adjustments

Other Educational Programs: Care Management:

Health Care Reform: Engaging Physicians in Quality, Safety, and Effectiveness Initiatives

Disruptive Behavior Specialist

Education and Facilitation

Disruptive Behavior 101: (45-90 minutes)

Other Customized Educational Programs- Physician Engagement:

Other Educational Programs: Care Management: